At Cyber Media Research & Services Limited (‘CMRSL’), we take your privacy seriously. Please read this Privacy Statement to learn how we treat your personal data. A reference in this Privacy Statement to “CMRSL,” “we,” “us,” or “our” is a reference toCyber Media Research & Services Limited , or, if applicable, its relevant affiliate carrying out the processing of your Personal Information, including but not limited to CMRSL. By using or accessing our Websites or other offerings which may include, but are not limited to, customer support, training, and other related products and services, (collectively, the “Services”) in any manner, you acknowledge that you accept the practices and policies outlined below, and you hereby consent that we will collect, use and share your information as described in this Privacy Statement.
Your use of CMRSL Services is at all times subject to our Terms of Use, which incorporates this Privacy Statement. Any terms we use in this Privacy Statement without defining them have the definitions given to them in the Terms of Use.
In order to improve our Services, we may need to change this Privacy Statement from time to time. Upon material changes to this Privacy Statement, we will alert you to any such changes by placing a notice on the CMGalaxy website, and/or by some other means. If you use the Services after any changes to the Privacy Statement have been posted, that means you agree to all of the changes.
This Privacy Statement covers how we treat Personal Data that we gather when you access or use our Services. “Personal Data” means any information that identifies or relates to a particular individual and also includes information referred to as “personally identifiable information” or “personal information” under applicable data privacy laws, rules or regulations. This Privacy Statement does not cover the practices of companies we don’t own or control or people we don’t manage.
We may collect and/or gain access to and/or record certain information including personal information from or of user in a variety of ways, including, but not limited to, when user accesses and uses the Services and in connection with other activities, services, features or resources we make available on the Services. These information may relate to and include but not limited to your name, email address, address, phone number, your email address, purchase history consumer profiles, Web page interactions, referring webpage/source through which you accessed the Services, browsing activity, including the addresses of websites that you visit, non-identifiable request IDs, IP-address-based location information, statistics associated with the interaction between device or browser and the Services, etc. (hereinafter referred to as “Personal Information”). You can always refuse to supply Personal Information, however, it may prevent them from engaging in accessing the Services related activities.
We collect Personal Data about you from the following categories of sources:
When you provide such information directly to us.
When you create an account or use our interactive tools and Services.
When you voluntarily provide information in free-form text boxes through the Services or through may receive information about your location and mobile device, as applicable.
If you download and install certain applications and software we make available, we may receive and collect information transmitted from your computing device for the purpose of providing you the relevant Services, such as information regarding when you are logged on and available to receive updates or alert notices.
CMGalaxy's use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.
At CMGalaxy.com, we leverage several third-party AI models and services to enhance our platform’s functionality and user experience. These include Large Language Models (LLMs) from various providers (including OpenAI) for natural language processing tasks such as text generation, summarization, and conversational AI.
CM Galaxy share all publicly accessible campaign and website data with these models to enable thorough analysis of ad performance campaigns and optimize them accordingly. This allows users to interact with AI chatbot for marketing-related queries, perform data analysis, and gain insights to make informed decisions.
The use of these AI models results in an enhanced user experience by providing more intuitive, responsive, and personalized interactions. It increases efficiency and accuracy, enabling users to achieve their goals more effectively through data-driven decision-making processes.
Users have the option to control or opt out of data sharing with AI models by granting permissions for services such as the chatbot and data visualization.
CM Galaxy ensure responsible and ethical use of data by implementing robust security measures to protect against unauthorized access, breaches, and misuse, including encryption, access controls, and regular security audits. Regular audits and reviews of AI model performance, data usage practices, and compliance with ethical standards ensure ongoing alignment with best practices and regulations.
We may use analytics providers to analyze how you interact and engage with the Services, or third parties may help us provide you with customer support.
We may use analytics providers to analyze how you interact and engage with the Services, or third parties may help us provide you with customer support.
We receive information about you from some of our vendors who assist us with marketing or promotional services related to how you interact with our websites, applications, products, Services, advertisements or communications.
We may use your Personal Information for:
Providing, customizing and improving the Services
Creating and managing your account or other user profiles.
Processing orders or other transactions, billing.
Providing you with the products, services or information you request.
Meeting or fulfilling the reason you provided the information to us.
Providing support and assistance for the Services.
Improving the Services, including testing, research, internal analytics and product development.
Improving the Services, including testing, research, internal analytics and product development.
Doing fraud protection, security and debugging.
Carrying out other business purposes stated when collecting your Personal Data or as otherwise set forth in applicable data privacy laws.
Marketing and selling the Services.
Showing you advertisements, including interest-based, online behavioral or targeted advertising.
Responding to correspondence that we receive from you, contacting you when necessary or requested, and sending you information aboutCMGalaxy or the Services.
Sending emails and other communications according to your preferences or that display content that we think will interest you.
Responding to claims that any posting or other content violates third-party rights.
Resolving disputes.
We will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated or incompatible purposes without providing you notice.
We disclose your Personal Information to the categories of service providers and other parties listed in this section. Depending on state laws that may be applicable to you, some of these disclosures may constitute a “sale” of your Personal Information. For more information, please refer to the state-specific sections below:
These parties help us provide the Services or perform business functions on our behalf. They include
Hosting, technology and communication providers.
Security and fraud prevention consultants.
Support and customer service vendors.
Product fulfillment and delivery providers.
These parties help us market our services and provide you with other offers that may be of interest to you. They include
Ad networks.
Data brokers.
Marketing providers.
These parties provide analytics on web traffic or usage of the Services. They include
Companies that track how users found or were referred to the Services.
Companies that track how users interact with the Services.
These parties partner with us in offering various services. They include
Businesses that you have a relationship with.
Businesses that you have a relationship with
Third parties you access through the services
Other users
All of your Personal Information that we collect may be transferred to a third party if we undergo a merger, acquisition, bankruptcy or other transaction in which that third party assumes control of our business (in whole or in part). Should one of these events occur, we will make reasonable efforts to notify you before your information becomes subject to different privacy and security policies and practices.
We may create aggregated, de-identified or anonymized data from the Personal Information we collect, including by removing information that makes the information personally identifiable to a particular user or visitor. We may use such aggregated, de-identified or anonymized information and share it with third parties for our lawful business purposes, including to analyze, build and improve the Services and promote our business, provided that we will not share such information in a manner that could identify you. Once aggregated, de-identified, or anonymized, we will not attempt to re-identify this information back to you. Please note that such information is not Personal Information and will not be subject to the same restrictions set forth in this Privacy Statement.
The Services use cookies and similar technologies such as pixel tags, web beacons, clear GIFs and JavaScript (collectively, “Cookies”) to enable our servers to recognize your web browser, tell us how and when you visit and use our Services, analyze trends, learn about our user base and operate and improve our Services. Cookies are small pieces of data– usually text files – placed on your computer, tablet, phone or similar device when you use that device to access our Services. We may also supplement the information we collect from you with information received from third parties, including third parties that have placed their own Cookies on your device(s). Please note that because of our use of Cookies, the Services do not support “Do Not Track” requests sent from a browser at this time.
Strictly Necessary Cookies: Strictly Necessary Cookies are required for providing you with features or services that you have requested. For example, certain Cookies enable you to log into secure areas of our Services. Strictly Necessary Cookies are required for certain features and services, so they cannot be disabled.
Functional Cookies (or Personalization Cookies): Functional Cookies are used to record your choices and settings regarding our Services, maintain your preferences over time and recognize you when you return to our Services. These Cookies help us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region). Examples of functionality cookies include cookies that facilitate web chat services, user preferences, and the ability to comment on a blog.
Performance/Analytical Cookies: Performance/Analytical Cookies allow us to understand how visitors use our Services. They do this by collecting information about the number of visitors to the Services, what pages visitors view on our Services and how long visitors are viewing pages on the Services. Performance/Analytical Cookies also help us measure the performance of our advertising campaigns in order to help us improve our campaigns and the Services’ content for those who engage with our advertising.
You can decide whether or not to accept Cookies through your internet browser’s settings. Most browsers have an option for turning off the Cookie feature, which will prevent your browser from accepting new Cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new Cookie in a variety of ways. You can also delete all Cookies that are already on your device. If you do this, however, you may have to manually adjust some preferences every time you visit our website and some of the Services and functionalities may not work. To explore what Cookie settings are available to you or to modify your preferences with respect to Cookies, you can access your Cookie management settings by clicking the “Cookies Settings” button, located in our Cookie Notice. For more information about our use of Cookies, please see our Cookie Notice.
We may serve advertisements, and also allow third-party ad networks, including third-party ad servers, ad agencies, ad technology vendors and research firms, to serve advertisements through the Services. These advertisements may be targeted to users who fit certain general profile categories or display certain preferences or behaviors (“Interest-Based Ads”). Information for Interest-Based Ads (including Personal Information) may be provided to us by you, or derived from the usage patterns of particular users on the Services and/or services of third parties. Such information may be gathered through tracking users’ activities across time and unaffiliated properties, including when you leave the Services. To accomplish this, we or our service providers may deliver Cookies, including a file (known as a “web beacon”) from an ad network to you through the Services. Web beacons allow ad networks to provide anonymized, aggregated auditing, research and reporting for us and for advertisers. Web beacons also enable ad networks to serve targeted advertisements to you when you visit other websites. Web beacons allow ad networks to view, edit or set their own Cookies on your browser, just as if you had requested a web page from their site.
We seek to protect your Personal Information from unauthorized access, use and disclosure using appropriate physical, technical, organizational and administrative security measures based on the type of Personal Information and how we are processing that information. You should also help protect your information by appropriately selecting and protecting your password and/or other sign-on mechanism; limiting access to your computer or device and browser; and signing off after you have finished accessing your account. Although we work to protect the security of your account and other information that we hold in our records, please be aware that no method of transmitting data over the internet or storing data is completely secure.
We retain Personal Information about you for as long as necessary to provide you with our Services or to perform our business or commercial purposes for collecting your Personal Information. When establishing a retention period for specific categories of information, we consider who we collected the information from, our need for the Personal Information, why we collected the Personal Information, and the sensitivity of the Personal Information. In some cases, we retain Personal Information for longer, if doing so is necessary to comply with our legal obligations resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. We may further retain information in an anonymous or aggregated form where that information would not identify you personally.
By using the Services, user signifies his/her acceptance of this Policy. If the user does not agree to this Policy, please do not use the Services. User continued use of the Services following the posting of changes to this Policy will be deemed user acceptance of those changes.
If you require any information or clarification, please email us at support@platform.cmgalaxy.com
The Data Privacy/Grievance officer designated by CMRSL is [name of the Grievance Officer] who can be contacted support@platform.cmgalaxy.com
You can write to our data privacy officer in case of any grievance or complaint. You have the right to complain about the data processing activities carried out by the website before the competent data protection authorities. If you have any queries, grievance, complaints regarding the collecting, processing, transfer of personal data/information or regarding this policy please do contact our Grievance Officer.